This privacy policy(data privacy policy) informs you of which
personal data is being collected by Gogogame as part of our Internet services
and games. It also explains how that data is processed and used. The protection
of your personal information is important to us.
Your data is protected against unauthorized access and loss
through the use of various electronic, technical, physical, administrative and
contractual measures. Gogogame has taken
the necessary technical and organizational precautions to ensure that the
regulations for data privacy are respected both internally as well as by
external service providers.
Collection of data
Gogogame collects personal data provided by you upon
registration at one of our websites or for one of our games;
● when these are
provided by you during an inquiry;
● when these are
provided by you for the use and payment of fee-based goods and services;
● at your request
for the purpose of participating in promotions and surveys, or to receive
newsletters.
Gogogame also collects user data to the extent that it is
necessary for the performance of services or for the billing of these services.
This refers in particular to game processes, game scores and information
regarding the use and settlement of services. Within the context
of the use of our websites, forums and games, Gogogame collects the following
non-personal information:
● IP addresses
including time and date
● cookies,
local flash data
● statistical
information such as the browser type, operating system, redirecting URL, date,
time, pages used, total time of use, frequency of use. This data is used in
statistical analyses for anonymous data records.
IP addresses and the corresponding Internet information are
saved for a period of maximum of six months within the scope of our legal
obligations regarding data storage. Furthermore, these are stored to secure
data and ensure our system’s stability and reliability. In specific situations, Gogogame may also use your IP address and the corresponding Internet information
to track and stop use of multiple accounts for fraudulent purposes. In cases
such as these, Gogogame will seek the consent for such use within the framework
of the relevant game conditions.
How we use your
information
Our objective in
storing and collecting your information is to provide players with a better
gaming experience to the players by allowing us:
• to operate, improve and optimize our Services, Websites and our players’
experiences;
• to create your game accounts and allow you to play our games;
• to identify and suggest connections with other players and personalize our
Services to you;
• to enable players to communicate with each other;
• to provide technical support and respond to player inquiries;
• to help prevent fraud or potentially illegal activities, and enforcing our
Terms of Services;
• to manage and deliver contextual and behavioral advertising;
• to notify players of in-game updates, new products or promotional
offers;
• to administer rewards, surveys, sweepstakes, contests, or other promotional
activities or events sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes we may have with
you or other players, and to enforce our agreements with third parties; and
• to conduct research.
We may send you promotional
information to the email address you provided us. If you have left your mobile
numbers or identifiers of your communication device, we may send some
promotional information to the mobile phone or other communication device.
Payment Information
You may be provided the opportunity
to purchase Virtual Currency or Virtual Items in our Websites and Services. To
complete purchase transactions, our third-party payment processors may collect
payment information from you, including your postal address, e-mail address and
financial information (i.e. card number, passwords). We will not store your
financial information, but we may get some non-financial information to
complete the purchase, i.e. your name, billing address and the items purchased
in order to fulfill your order (Non-financial Information). If you conduct the
transaction on a third party platform, the Non-financial Information may also
be collected by us to complete the purchase, you need to read the privacy
policy of such third party carefully because your payment through such third
party may be governed by such policies.
Information from Third Party
We may get information from third
parties to better the operation of the Services and Websites.
Cookies Authorization
Despite the fact that this is stated in the Data Privacy
Policy, we would like to expressly inform you that we employ the use of cookies
to optimize the use of our Portal and Games and Services, especially regarding
user experience. By accepting out Terms and Conditions, you authorize the use
of cookies. At any point in the future, you can object to the use of cookies by
sending an e-mail to the following address customerservice@gogogame.com. For all additional questions regarding
cookies, please contact us via the same e-mail address.
Use of your data
We use your
personal data
● to provide our
services and settle payments;
● to anonymously
or pseudonymously adjust our offer to meet our users’ demands and improve our
services;
● to fulfill legal
obligations, and in particular, to meet the requirements for preserving data.
We also use this
information to communicate with you. This includes, in particular, the
provision of assistance and support as well as the provision of important
contract information. Subject to your consent, we keep you informed about news,
events and promotions either via e-mail, phone call or text message.
Data transfer
We will treat your data with the strictest confidentiality
and will not disclose it to any third parties, unless you have given us your
express permission to do so. We may however be required by law to disclose your
information in certain situations (such as to an investigating authority) where
the transfer takes place only within the framework required by legal
conventions.
In individual
cases, subsidiaries, parent companies or third parties may provide services on
our behalf. This mainly concerns the handling of payment transactions by
external service providers (PayPal, Global Collect, etc.) and, in the case of
default, by a debt collection company. Moreover, we provide your data to
external companies, for marketing purposes, engaged in a contractual
relationship with the Gogogame Group to further develop and improve our games.
These external companies are obligated to handle your data confidentially and
securely, and may only use your data insofar as it is required for completing
their directive.
When and How We May Share/Disclose Your
Information With Third Parties?
We will only share your information (including personal
information) with the following third parties or under the following
circumstances or as otherwise described in this policy:
Safety, Security,
Cooperation With Law Enforcement, & Compliance With Legal Obligations
We may disclose your information to third
parties, including your personal information, if we, in our sole discretion,
have a good faith belief that disclosure is: (1) permitted or required by law;
(2) requested in connection with or relevant to a judicial, governmental or
legal inquiry, investigation, order, or proceeding; (3) required or reasonably
necessary pursuant to a valid subpoena, warrant or other legally valid inquiry
or request; (4) reasonably necessary to enforce our Terms of Service, this Policy,
or any other legal agreements; (5) required to detect, prevent, or otherwise
address fraud, abuse, misuse, potential violations of law (or rule/regulation),
and/or security or technical issues; or (6) required or reasonably necessary to
protect against imminent harm to the rights, property or safety of Gogogame,
our users, employees, any minors, members of the public and/or our Websites and
Services. We may also disclose information about you to our auditors or legal
advisors in conjunction with accessing our disclosure obligations and/or rights
under this Policy.
Third Party Service Providers, Contractors or Agents
We may share your information with third party
companies that perform services on our behalf, including payment processing,
order fulfillment, data analysis, marketing services, e-mail campaigns, hosting
services, and customer service. While providing the services for us, these
companies may access your personal information, and are required to use it
solely as directed by us for the purpose of our requested service. In some
cases, when you provide information to us using a third-party interface, your
information may be collected subject to the third party's privacy policy.
Business Transfers, Sales or Mergers or Divestitures
In the event that Gogogame undergoes a
business transition, such as a merger, acquisition, corporate divestiture or
dissolution (including bankruptcy), or a sale of all or a portion of its
assets, we may share, disclose or transfer all of your information, including
personal information, to the successor organization in such transition.
Business
Partners. In conjunction with the running of our games we may partner with
a third party to assist us in providing you with our services. We will share
the information you provide us through your social network such as (1) your
first and last name, (2) your profile picture or its URL, (3) your user
identification number of the pertinent social network, which is linked to
publicly available information such as name and profile picture (4) the login
email you provided to the pertinent social network upon registration; (5) game
play information with these third parties so they may facilitate the use of our
service as well as contact you about other games which may be of interest to you,
service notifications and to solicit your feedback and input. If you do not
wish to have this information shared please do not use our services. If you
wish to no longer have your personal information used by our partners you may
contact us at customerservice@gogogame.com and
we will facilitate your request to the partner.
Promotions
We may share your information in connection with any
Promotion you enter on or through the Websites, as necessary to administer,
market, sponsor, administer or fulfill the Promotion or as required by
applicable laws, rules or regulations (for example, to provide winners’ lists
or make required filings as appropriate) or in accordance with the applicable
Official Rules of the Promotion/Sweepstakes you enter.
With Your Permission
Additionally, if you opt-in or otherwise agree to have your
information shared with a third party for marketing purposes, we will share you
information with the third party (or third parties) in which case the third
party’s use of your information is subject to the third party’s own privacy
policy.
Advertising of Third Party Products/Services
We may use and share with third party
advertisers (and other third parties) certain Technical Information and/or Aggregate
Information to show general demographic and preference information among Gogogame
users. We may also allow advertisers to collect Technical Information or
Aggregate Information, which they may share with us, through the use of
tracking technologies like cookies and web beacons. The information collected
may be used to offer you targeted ad-selection and delivery in order to
personalize your user experience by increasing the likelihood that
advertisements for products and services you see will appeal to you, a practice
known as behavioral advertising, and to undertake web analytics (i.e. to
analyze traffic and other end user activity to improve your experience).
Social Media Features: Our Web site includes Social Media Features, such as
the Facebook Like button. These Features may collect your IP address, which
page you are visiting on our site, and may set a cookie to enable the Feature
to function properly. Social Media Features are either hosted by a third party
or hosted directly on our Site. Your interactions with these Features are
governed by the privacy policy of the company providing it.
Offer Walls: Gogogame
games or their purchase pages may display an “offer wall” that may be hosted by
a third party offer wall provider. The offer wall allows third party
advertisers to provide virtual currency to users in exchange for interacting
with an advertisement or for completing a marketing offer that may include
signing up for an account with one of those advertisers. These offers are not
controlled by or made by Gogogame. These offers may be displayed to you based
on certain technical information, such as your geographic area or anonymous
demographic information. After clicking on one of these advertisements, you
will no longer be on a site hosted by Gogogame or a partnering Third Party
Platform. To properly credit user accounts and to prevent fraud, a unique
identifier will be shared with the offer wall provider. This identifier is
used to ensure proper crediting of your account, prevent fraud or duplicate
offers and to resolve any customer service inquiries that may arise. Once you
complete an offer, you may then be returned to a Gogogame Website or Service.
Game Information and Partner Offers
By checking the box next to “Game Information and Partner Offers”,
you are granting us your express consent to receive this information. Your
consent will be recorded and saved, and may be revoked at any time by using our
contact form (http://www.gogogame.com/support).
Google Analytics
This website uses Google Analytics, a web analytic service
provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are
text files placed on your computer, to help the website analyze how users use
the site. The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. If, however, you activate the Anonymity IP option
on this website, Google will remove the end of your IP address so it only
locates you as within the member states of the European Union or other members
of the European Economic Area. Only in rare cases will the complete IP address
be transmitted to a Google server in the USA and then shortened there. Google
will use this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website operators and
providing other services relating to website activity and Internet usage. The
operator of this website will use information gathered via interest-related
advertising as well as third-party visitor data (e.g. age, gender and
interests) for the purpose of evaluation in order to find out more about the
users of this website. No person-related data shall be used here; only a
statistical evaluation of anonymous data sets shall be carried out. Google will
not associate your IP address as transmitted by Google Analytics with any other
data held by Google. You may refuse the use of cookies by selecting the
appropriate settings on your browser, however please note that if you do this
you may not be able to use the full functionality of this website. Furthermore,
you can prohibit Google from collecting and analyzing the data generated by the
cookie about your use of the website (including your IP address) by downloading
and installing the browser plugin available here http://tools.google.com/dlpage/gaoptout.
Should you wish to adapt or prevent the analysis of your demographic or
interest-based information, you can disable Google Analytics display ads and
adapt the ads in the Google Display Network:https://www.google.com/settings/ads.
Social Media Plugins
Facebook
Embedded on our website are various Facebook
links.Within the scope of our web presence, these links are identified by the
Facebook logo or by the phrase ‘Like’ (no Facebook plugins are used).Should a
user click one of these links, then the Facebook plugins are activated and
establish a direct connection via the user’s browser to a Facebook server.
Provided that the user clicks one of the
aforementioned links while visiting our website, and is logged into their
personal Facebook account, the information will be forwarded to Facebook that
the user has visited our website. Facebook can associate your visit to the
website to your account.
This data is transferred to and saved by
Facebook. To prevent this, the user must log out of their account before clicking
the link. The functions embedded in the links by Facebook, especially the
transfer of data and user information, are not activated by visiting our
website, but rather by clicking the corresponding links.
The purpose and scope of data collection via
Facebook, the processing and use of such data, as well as your rights thereof
and personal settings regarding privacy protection can be found in the Facebook
privacy settings section (http://de-de.facebook.com/privacy/explanation.php).
For further questions pertaining to the collection,
processing or use of individual user data, as well as regarding disclosing,
correcting, blocking or deleting data, please contact our data protection
supervisors.
Right of revocation, deletion of data
If you have given us consent to process personal data, you
can withdraw this consent at any time. Gogogame deletes your personal data
insofar as it is no longer needed or required, or if you have requested the deletion
of this data. Please note that data cannot be deleted if there are legal
storage requirements or this data is required by us for the billing of our
services.
Information, viewing, and deletion of data
You can request to see data which we have recorded, as well
as request to have this data changed or deleted by sending email to customerservice@gogogame.com.
Change to our Privacy Policy
We may from time to time make
changes to our Privacy Policy, we will tell you and other players by placing a
notice on gogogame.com，or by sending you a notice to the e-mail address we have on file for
you prior to the change becoming effective. We may supplement this process by
placing notices on game blogs, social network pages, and/or forums and on other
Websites. You should periodically check gogogame.com and this privacy page for
updates.
Contact Us
If
you have any questions, comments or concerns regarding our Privacy Policy
and/or practices, please send an e-mail to Gogogame.
